Your Phone System, Fully Cloud-Based
We set up and continuously manage a cloud phone system for your business. From classic call routing to video meetings to round-the-clock AI-powered call answering, all from a single provider, with no phone hardware in a server room.
Call Routing, Availability & Mobility
Technical foundation: Calls are routed automatically (voice menus, queues, call forwarding), while busy indicators and presence status show in real time who is available. Voicemail with automatic transcription lands straight in your inbox. A single app for desktop and mobile keeps everything in sync, and an active call can be handed off from your office PC to your phone without interruption. Existing desk phones can keep being used.
Benefit for you: Calls reach whoever is actually available, whether in the office, on the road, or working from home, without customers being transferred back and forth.
AI Telephony
Technical foundation: An AI phone assistant answers calls around the clock, even handling several incoming calls at the same time. It identifies the caller's request, answers questions based on your knowledge base (website, FAQs, documents), books appointments with a real-time availability check, and hands off to a staff member with full call context when needed. The same AI can also be used for WhatsApp and the live chat on your website. After every call, an automatic summary and transcript are available.
Benefit for you: Calls outside business hours, during lunch breaks, or during busy periods no longer go unanswered, without needing extra staff sitting by the phone.
Communication & Collaboration
Technical foundation: Video meetings with your own virtual meeting room, screen sharing, and file sharing complement classic telephony. Secure one-to-one or group chat, plus electronic fax for agencies and insurers that still communicate by fax, round out the offering.
Benefit for you: One system for calls, video, and chat, instead of several separate tools with different logins.
Integration with Your Existing Software
Technical foundation: The phone system connects to common CRM platforms, calendars (Google, Outlook), and helpdesk or ticketing systems. An incoming call can automatically create a calendar entry, a CRM record, or a support ticket.
Benefit for you: Information from phone calls automatically ends up where your team already works, without double data entry.
Management, Reporting & Security
Technical foundation: You manage users, numbers, and features centrally through an online portal, and existing phone numbers are ported over free of charge. Reports on call volume and wait times show where things are falling behind. Data transmission is encrypted, and operations run GDPR-compliant in data centers within the EU.
Benefit for you: You keep a clear overview of availability and workload, while your company's data stays within Europe.